How we ship, and how to send something back

Dispatch

Orders placed before 2pm ET on a working day are picked the same day, but they do not always ship the same day. Every order is checked against the vehicle details you gave us first. If something will not fit, we call you before it goes anywhere — that check is the reason we can pay return postage when we get it wrong.

Delivery and cost

• Contiguous 48 states — $6.90 flat, two working days typical.
• Alaska and Hawaii — $18.50 by air, three to five working days.
• Free shipping on any order over $150, to all 50 states.
• We do not currently ship internationally, and we do not deliver to freight forwarders.

Returns

Thirty days from delivery for anything unused and in its original packaging. Start it by emailing orders@radiocarssm.online with your order reference; you will get a return label and instructions the same working day.

We pay the return postage when the part was wrong because of advice we gave, when it arrived damaged, or when it is faulty. You pay the return postage when you have simply changed your mind. Refunds go back to the original payment method within five working days of the parcel reaching us.

The one exception

Adhesive aerials — the ANT-55, and the bracket variant of the ANT-30 — cannot be returned once the tape backing has been removed, because the tape is single-use. This does not affect your rights if the part is faulty. If you are unsure about placement, ask us first: an adhesive aerial is a permanent decision and we would rather spend five minutes on the phone than take a dead return.

Damaged or missing

Tell us within seven days of delivery and we replace it. Photograph the packaging as well as the part if it arrived damaged — it is what the carrier asks us for, and having it saves a week.

Warranty claims

Warranty terms are on each product page under specifications, and run twelve or twenty-four months depending on the part. Fitting work carries a twelve-month workmanship warranty. A warranty claim is handled by us directly — you do not need to go to the manufacturer.